Please note: Prices are for UK mainland only* Restrictions & exclusions apply to certain destinations. Business working days are Monday-Friday (excluding bank holidays). Orders received after 2pm Monday - 2pm Thursday will be dispatched the next working day.

We advise all customers to wait until an order is delivered before booking tradespeople.

*UK Mainland excludes: Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles

EU Deliveries: We are now able to ship to most European countries for orders under €150. This order amount will not incur any additional import fees or paperwork for the customer. Please note we are not able to process EU orders above €150 at this time.

Orders £60 & Over

FREE DELIVERY

Non-guaranteed next day service

Orders Under £60 - Standard

£5.95

1-3 working days

Next Working Day Delivery

£9.00

Excludes orders placed from 2pm Thursday to Sunday

Noon Next Working Day

(UK Mainland Only)

Order Before 2pm (Mon - Thurs)

Excludes Saturday Delivery

£14.00

Next day before 12pm

Excludes orders placed from 2pm Thursday to Sunday

Pre 10:30am Next Working Day

(UK Mainland Only)

Order Before 2pm (Mon - Thurs)

Excludes Saturday Delivery

£20.00

Next day before 10:30am

Excludes orders placed from 2pm Thursday to Sunday

Saturday 

(UK Mainland Only)

Order Before 1pm on a Friday

£25.00

Next day Saturday

For orders placed before 1pm Friday


Returns

Please send all returns to: Suffolk Latch Company, Unit B Bridewell Works, Clare, Suffolk, CO10 8QD

  • Returns are accepted within 60 days of purchase.
  • Please include a printed copy of your order confirmation email or a note with your name and address.
  • You will be issued a refund as soon as we receive your returned items.
  • We are not able to offer free returns unless you have received an incorrect item.
  • Important: please ensure products are carefully packaged and re-boxed to prevent any damage in transit.
  • We can only process refunds for undamaged, resellable items.
  • For orders that are faulty/damaged upon arrival, please send photo to: info@suffolklatchcompany.co.uk

Exchanges

  • For any items you would like to exchange please return as per the above instructions.
  • You will be refunded for any returned items once received.
  • Please place a new order for your preferred item.

Replacement Policy

Please note: we are not able to offer product guarantees, however we will replace any product which breaks or fails within 12 months from purchase date. Please send a photograph of the broken/faulty item and proof of original order to: info@suffolklatchcompany.co.uk

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