Suffolk Latch Company Terms & Conditions

These are the terms and conditions for the sale of goods from the Suffolk Latch Company website: www.suffolklatchcompany.co.uk.

Suffolk Latch Company is an English company with its registered office at Unit B Bridewell Works, Clare, Suffolk, CO10 8QD.

These terms and conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions, you may not use or access this website.

If you have any questions relating to these terms and conditions, please contact us by email at info@suffolklatchcompany.co.uk or by telephone on 01787 277277.

Definitions

In these terms and conditions, the following definitions apply:

• “Terms and Conditions” means these terms and conditions.
• “Product” means a product displayed for sale on the website.
• “Website” means the website located at www.suffolklatchcompany.co.uk.
• “Customer” means you, or the person placing an order.
• “Order” means the Customer’s order for goods from the website.
• “Goods” means the product or products included in the order placed by the Customer.

Use of the Website

Access

You are provided with access to this website in accordance with these terms and conditions. Any orders placed by you must be placed strictly in accordance with these terms and conditions.

Registration

You warrant that the personal information you provide when registering as a Customer is true, accurate and complete, and that you will notify us of any changes.

Indemnity

You agree to fully indemnify, defend and hold us, our officers, directors, employees, agents and suppliers harmless from and against all claims, liabilities, damages, losses, costs and expenses arising out of any breach of these terms and conditions by you.

This also applies to any other liabilities arising from your use of this website, or the use of this website by any other person accessing it through your account or personal information.

Our Rights

We reserve the right to:

• modify or withdraw this website, or any part of it, with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to, or withdrawal of, the website;
• change these terms and conditions without notice to you. Your continued use of the website, or any part of it, following such a change shall be deemed to be your acceptance of that change.

It is your responsibility to check regularly whether these terms and conditions have been changed. If you do not agree to any change, you must stop using the website immediately.

Purchase of Products

Orders

We take all reasonable care, so far as it is within our control, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the website.

Product Descriptions

Products displayed on the website include photographs, descriptions, dimensions and, where applicable, technical PDF and DWG drawings. We make every effort to ensure these details are accurate and keep them updated whenever suppliers notify us of changes.

All prices are shown in pounds sterling (£) and include VAT at the prevailing rate. Colours are reproduced as accurately as electronic processes allow. Please note that slight colour variations may occur between products, particularly with natural rosewood items. These variations are a natural characteristic of timber.

Whilst we take reasonable care to ensure all product information is accurate when published, we cannot guarantee that every description or specification will always reflect the most current version available at the time an order is placed.

Stonebridge Ironmongery Products

Suffolk Latch Company is an authorised retailer of Stonebridge Ironmongery products. These products are supplied with a five-year mechanical guarantee, subject to the conditions below.

Stonebridge Ironmongery Five-Year Guarantee

Suffolk Latch Company will replace, free of charge, or provide a full refund if any Stonebridge Ironmongery product proves to be defective due to a mechanical fault within five years of delivery.

Claims must be submitted in writing to info@suffolklatchcompany.co.uk and include photographs or video evidence of the fault. If requested, the goods must be returned to Suffolk Latch Company for inspection.

This guarantee does not apply if:

• written or verbal instructions relating to storage, installation, use or maintenance have not been followed;
• the goods have been altered or repaired without our written consent;
• the defect results from fair wear and tear, wilful damage, negligence or abnormal storage or operating conditions;
• the supplied fixings were not used during installation;
• the issue relates to normal wear of the exterior finish;
• damage has occurred around fixing holes as a result of installation.

Each claim will be assessed individually, and any replacement or refund will be offered at our discretion.

AGB Euro Cylinder Locks

Suffolk Latch Company supplies AGB Euro Cylinder locks. These precision-engineered locks are manufactured to high standards and are supplied with a ten-year mechanical guarantee.

AGB Euro Cylinder Lock Ten-Year Guarantee

Suffolk Latch Company will replace, free of charge, or provide a full refund if any AGB Euro Cylinder lock develops a mechanical fault within ten years of delivery.

Claims must be submitted in writing to info@suffolklatchcompany.co.uk and include photographs or video evidence of the fault. If requested, the goods must be returned for inspection.

This guarantee does not apply if:

• written or verbal instructions relating to storage, installation, use or maintenance have not been followed;
• the goods have been altered or repaired without our written consent;
• the defect results from fair wear and tear, wilful damage, negligence or abnormal storage or operating conditions;
• the supplied fixings were not used during installation;
• the issue relates to normal wear of the exterior finish;
• damage has occurred around fixing holes as a result of installation.

Each claim will be assessed individually, and any replacement or refund will be offered at our discretion.

Order Process

When you place an order, the contract between you and Suffolk Latch Company is created as follows:

1. You place an order by completing the checkout process on the website.
2. We send you an order confirmation email detailing the products ordered.
3. When your order is dispatched, we send a dispatch confirmation email.
4. The contract is completed only when the goods are dispatched.

Acceptance of Your Order

We reserve the right to refuse or cancel any order. This may occur where:

• your payment is declined or identified as fraudulent or potentially fraudulent;
• payment has been made using a card issued in a country to which we do not dispatch, or where the billing details cannot be verified;
• there is an error on the website relating to a product description or price;
• the products are no longer available or have been discontinued;
• we have attempted to contact you regarding your order and have not received a response within a reasonable period; or
• the products are unavailable for any other reason.

Where appropriate, you will be offered either a full refund or a suitable alternative product.

By placing an order, you confirm that all information provided is accurate and that you are authorised to use the payment method supplied.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, civil unrest, riots, floods, drought, fire, legislation or other unforeseen events.

Nothing in this section affects your statutory rights.

Returns & Refunds

Refund Policy

We hope you will be pleased with your purchase. If you wish to return an item, we will be happy to offer a refund or exchange, provided the product is returned in its original packaging and in a fully resalable condition.

Returns should be made within a reasonable period and no later than 60 days from receipt of your order. Please inspect your order as soon as it arrives, as any issues must be reported within this 60-day period.

At our discretion, we may accept returns after the 60-day period. However, these returns will be subject to a 20% restocking charge, which will be deducted from the refund to cover additional handling, restocking and administrative costs.

If a returned product is not in a fully resalable condition, or has been damaged after delivery, we reserve the right to refuse a refund or to deduct an amount that reasonably reflects the reduction in the product's value. This does not affect your statutory rights.

Refunds are normally processed within 7–10 working days and will only be made to the original payment method.

Refunds can only be made to an alternative payment method where:

• the original payment account no longer exists; or
• the original payment card or account has expired.

Returns & Delivery Charges

If you wish to return goods because they are no longer required, you are responsible for the cost of returning them to us.

Where goods are faulty, damaged or supplied incorrectly due to our error, we will refund any delivery charges paid and, where appropriate, provide a prepaid returns label.

Cancelling Orders

If your order has not yet been dispatched, you may cancel it by contacting us via email at info@suffolklatchcompany.co.uk or by telephone on 01787 277277 during office hours.

As we aim to dispatch all orders placed before 1:00 pm (Monday to Friday) on the same working day, it may not always be possible to cancel an order before it leaves our warehouse.

If your order has already been dispatched, you may still return it for a refund, provided the goods are returned in their original packaging and in a fully resalable condition in accordance with our Returns Policy.

Intellectual Property

You acknowledge and agree that all copyright, trade marks and other intellectual property rights in all material and content supplied as part of this website remain vested in Suffolk Latch Company or its licensors at all times.

This material includes, but is not limited to, the website design, layout, appearance, graphics, photographs, product descriptions, technical drawings and written content.

You are granted a limited, non-exclusive licence to download, store, view and print material from this website for your own personal or business use.

You must not:

• republish material from this website, including on another website, except when promoting Suffolk Latch Company or its products through your own social media channels;
• sell, rent, license, sublicense, lease, distribute, reproduce or otherwise exploit any material from this website for commercial purposes;
• copy or reproduce any part of the website for use by a third party without our prior written permission; or
• use any material from this website in a way that is unlawful or infringes the legal rights of another person.

Compliance with Laws

This website may only be used for lawful purposes. You agree to comply with all applicable laws, regulations and codes of practice relating to your use of the website and any transactions carried out through it.

Limitation of Liability

Suffolk Latch Company accepts no responsibility for natural fading, oxidation, discolouration, humidity, prolonged exposure to sunlight, salt air or other unsuitable environmental conditions.

Steel, iron, brass and other natural materials vary in tone, colour, texture and character. These natural variations are part of the product and should be expected.

Whilst we make every reasonable effort to ensure the information published on this website is accurate, we make no warranties or representations, either express or implied, regarding its completeness or accuracy.

We do not warrant that this website will meet your requirements, operate without interruption, remain error-free, or be free from viruses or other harmful components.

We are not responsible for any loss of content or material uploaded or transmitted through this website.

To the fullest extent permitted by law, we shall not be liable for any indirect, consequential or economic loss, loss of goodwill, loss of reputation or other special damages arising from the use of this website or the purchase of our products.

Without limiting the above, we accept no responsibility for contractor costs, installation charges or other third-party expenses incurred because of delayed, damaged or incorrect deliveries.

We strongly recommend that you do not book builders, carpenters or other tradespeople until your goods have been delivered, inspected and confirmed to be suitable for installation.

Nothing within these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Nothing in these terms affects your statutory consumer rights.

Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision shall be treated as severed from the remaining terms, which shall continue in full force and effect.

Waiver

No failure or delay by Suffolk Latch Company in exercising any right under these terms shall constitute a waiver of that right or of any subsequent breach.

Survival

Each provision of these terms shall operate independently. If any provision is found to be unenforceable, the remaining provisions shall remain valid and enforceable.

Entire Agreement

These terms and conditions constitute the entire agreement between you and Suffolk Latch Company regarding your use of this website and the purchase of products.

You acknowledge that you have not relied upon any representation other than those expressly set out within these terms.

Law

These terms and conditions are governed by the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from your use of this website or your purchase of products from Suffolk Latch Company.

Contact

If you need to contact us regarding these terms and conditions, your order or any other enquiry, our contact details are:

Suffolk Latch Company Ltd
Unit B Bridewell Works
Clare
Suffolk
CO10 8QD

Telephone: 01787 277277
Email: info@suffolklatchcompany.co.uk

Privacy Policy

At Suffolk Latch Company, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and the steps we take to keep it secure. If this policy changes, this page will be updated accordingly.

Information We Collect

When you place an order, we may collect the following information:

• Your name.
• Your billing and delivery address.
• Your email address.
• Your telephone number.
• Your payment details when making a purchase.

Payment card details are processed securely by our payment providers and are not stored by Suffolk Latch Company. If you place another order, you will be required to enter your payment details again.

How We Use Your Information

Your personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We use your information to:

• process and fulfil your order;
• administer your customer account;
• maintain our internal business records;
• improve our products and services; and
• send marketing emails where you have chosen to receive them.

We will only contact you by telephone where necessary in connection with your order or where you have specifically requested that we do so.

If you wish to access, amend or discuss any personal information we hold about you, please contact info@suffolklatchcompany.co.uk.

Sharing Your Information

We will only share your information with trusted third parties where it is necessary to provide our services.

Examples include:

• delivery companies responsible for shipping your order;
• payment providers who process your payment securely; and
• review platforms where you have agreed to receive a review request.

We never sell, rent or exchange customer information for marketing purposes, and we never disclose your payment details to third parties.

Marketing Preferences

When creating an account or subscribing to our newsletter, you may choose whether to receive marketing communications from us.

You may unsubscribe from marketing emails at any time using the unsubscribe link included within every email or by contacting us directly.

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve your browsing experience.

We use cookies to:

• ensure your shopping basket and checkout function correctly; and
• collect anonymous website usage statistics to help improve our website.

Our cookies do not store personally identifiable information.

Security

Protecting your personal information is extremely important to us.

Pages that collect payment information use secure HTTPS encryption. You can verify this by checking that your browser displays a padlock symbol when entering payment details.

We comply with applicable UK data protection legislation and take reasonable technical and organisational measures to protect your personal information.

We also use trusted third-party providers, including Yotpo Reviews, in accordance with their own privacy policies and terms of service.

For your own security, we strongly recommend that you never send payment card details by email. Please always use the secure payment facilities provided on our website.