Free Delivery for Orders £60 & Over- Free Delivery (non-guaranteed next day service) for all UK orders £60 & over.
- Available for UK Mainland week day deliveries only.
- Orders under 2kg are shipped via Royal Mail and over 2kg via DPD.
- Orders placed after 2pm will be dispatched the next working day.
- Please note orders placed between Friday 1pm and Sunday will be dispatched Monday.
- *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.
Standard Delivery for Orders Under £60
- £5.95 standard delivery.
- Please allow 1-3 working days for delivery.
- Orders under 2kg are shipped via Royal Mail and over 2kg via DPD.
- Orders placed after 2pm will be dispatched the next working day.
- Please note orders placed between Friday 1pm and Sunday will be dispatched Monday.
- *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.
Next Working Day Delivery
- £9.00 next day delivery.
- Available for UK Mainland week day deliveries only.
- Orders need to be placed by 2pm Mon - 2pm Thursday.
- Excludes orders placed from 2pm Thursday to Sunday.
- Please note: this is not suitable for orders placed after 2pm Thursday. If you have an urgent requirement please see Saturday Delivery option.
- *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.
Morning Delivery
- 12 noon: £14.00
- Pre 10:30am: £20.00
- Available for UK Mainland week day deliveries only.
- Orders need to be placed by 2pm Mon - 2pm Thursday.
- Excludes orders placed from 2pm Thursday to Sunday.
- Please note: this is not suitable for orders placed after 2pm Thursday. If you have an urgent requirement please see Saturday Delivery option.
- *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.
Saturday Delivery
- £25.00
- Available for UK Mainland deliveries only.
- Orders need to be placed on Friday before 1pm at the latest.
- *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.
Additional Delivery Information
We are closed on Saturday & Sunday. All orders placed at the weekend will be processed and dispatched on a Monday. If there is a Bank Holiday Monday, orders will be processed on a Tuesday.
International delivery charges are quoted at checkout. Please contact us if you need any further information.
We are also open for local customer pick up: Monday to Thursday 8am - 4pm, Friday 8am - 2pm
Discrepancies in Orders
For any discrepancies in orders, or wrong items received, please let us know within 60 days of receiving your order.
Returns
Please send all returns to: Suffolk Latch Company, Unit B Bridewell Works, Clare, Suffolk, CO10 8QD
- Returns are accepted within 60 days of purchase.
- Please include a printed copy of your order confirmation email or a note with your name and address.
- You will be issued a refund as soon as we receive your returned items.
- We are not able to offer free returns unless you have received an incorrect item.
- Important: please ensure products are carefully packaged and re-boxed to prevent any damage in transit.
- We can only process refunds for undamaged, resellable items.
- For orders that are faulty/damaged upon arrival, please send photo to: info@suffolklatchcompany.co.uk
Exchanges
- For any items you would like to exchange please return as per the above instructions.
- You will be refunded for any returned items once received.
- Please place a new order for your preferred item.
Replacement Policy
Please note: we are not able to offer product guarantees, however we will replace any product which breaks or fails within 12 months from purchase date. Please send a photograph of the broken/faulty item and proof of original order to: info@suffolklatchcompany.co.uk
