Delivery & Returns

Free Delivery for Orders £80 & Over

• Free Delivery (non-guaranteed next day service) for all UK orders £80 & over.
• Available for UK Mainland* week day deliveries only.
• Orders under 2kg are shipped via Royal Mail and over 2kg via DHL.
• Orders placed after 1pm will be dispatched the next working day.
• Please note orders placed between Friday 12pm and Sunday will be dispatched Monday.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Standard Delivery for Orders Under £80

• £6.75 standard delivery for UK Mainland*.
• Please allow 1-3 working days for delivery.
• Orders under 2kg are shipped via Royal Mail and over 2kg via DHL.
• Orders placed after 1pm Monday - Thursday will be dispatched the next working day.
• Please note orders placed between Friday 12pm and Sunday will be dispatched Monday.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Next Working Day Delivery

• £9.00 next day delivery.
• Available for UK Mainland* week day deliveries only.
• Orders need to be placed by 1pm Mon - 1pm Thursday.
• Excludes orders placed from 1pm Thursday to Sunday.
• Please note: this is not suitable for orders placed after 1pm Thursday. If you have an urgent requirement please see Saturday Delivery option.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Morning Delivery

• 12 noon: £14.00
  
• Pre 10:30am: £21.50
• Available for UK Mainland* week day deliveries only.
• Orders need to be placed by 1pm Mon - 1pm Thursday.
• Excludes orders placed from 1pm Thursday to Sunday.
• Please note: this is not suitable for orders placed after 1pm Thursday. If you have an urgent requirement please see Saturday Delivery option.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Saturday Delivery

• £25.00
  
• Available for UK Mainland* deliveries only.
• Orders need to be placed on Friday before 12pm at the latest.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Additional Delivery Information

We are closed on Saturday & Sunday. All orders placed at the weekend will be processed and dispatched on a Monday. If there is a Bank Holiday Monday, orders will be processed on a Tuesday.

We are also open for local customer pick up: Monday to Thursday 8am-4pm & 8am-2pm on Friday. 

International Deliveries

International delivery charges are quoted at checkout. 

Discrepancies in Orders

For any discrepancies with delivery, orders, or wrong items received, please let us know within 5 days of receiving your order.

Returns

Please send all returns to:  Suffolk Latch Company, Unit B Bridewell Works, Clare, Suffolk, CO10 8QD

• Returns are accepted within 60 days of purchase.

• Please fill in and include a printed copy of the returns slip which can be downloaded here.

• You will be refunded as soon as we have processed your returned items.

• We are not able to offer free returns unless you have received an incorrect or faulty item.

• Important: please ensure products are carefully packaged and re-boxed to prevent any damage in transit.
• We can only process refunds for undamaged, resellable items.

• For orders that are faulty/damaged upon arrival, please send a photo to: info@suffolklatchcompany.co.uk

International Returns

• All International returns must be processed through our Global-E returns portal which can be found by following this link:  https://web.global-e.com/Returns/Portal/oQRE
• Or please contact us at: info@suffolklatchcompany.co.uk and we will be happy to assist.
  

Exchanges

• For any items you would like to exchange please return as per the above instructions.
• You will be refunded for any returned items once received.
• Please place a new order for your preferred item.

Replacement Policy

Please note: we are not able to offer product guarantees, however we will replace any product which breaks or fails within 12 months from purchase date. Please send a photograph of the broken/faulty item and proof of original order to: info@suffolklatchcompany.co.uk