Free Delivery for Orders £60 & Over

• Free Delivery (non-guaranteed next day service) for all UK orders £60 & over.
• Available for UK Mainland* week day deliveries only.
• Orders under 2kg are shipped via Royal Mail and over 2kg via DPD.
• Orders placed after 2pm will be dispatched the next working day.
• Please note orders placed between Friday 1pm and Sunday will be dispatched Monday.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Standard Delivery for Orders Under £60

• £5.95 standard delivery for UK Mainland*.
• Please allow 1-3 working days for delivery.
• Orders under 2kg are shipped via Royal Mail and over 2kg via DPD.
• Orders placed after 2pm will be dispatched the next working day.
• Please note orders placed between Friday 1pm and Sunday will be dispatched Monday.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Next Working Day Delivery

• £9.00 next day delivery.
• Available for UK Mainland* week day deliveries only.
• Orders need to be placed by 2pm Mon - 2pm Thursday.
• Excludes orders placed from 2pm Thursday to Sunday.
• Please note: this is not suitable for orders placed after 2pm Thursday. If you have an urgent requirement please see Saturday Delivery option.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Morning Delivery

• 12 noon: £14.00
  
• Pre 10:30am: £20.00
• Available for UK Mainland* week day deliveries only.
• Orders need to be placed by 2pm Mon - 2pm Thursday.
• Excludes orders placed from 2pm Thursday to Sunday.
• Please note: this is not suitable for orders placed after 2pm Thursday. If you have an urgent requirement please see Saturday Delivery option.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Saturday Delivery

• £25.00
  
• Available for UK Mainland* deliveries only.
• Orders need to be placed on Friday before 1pm at the latest.
• *UK Mainland excludes; Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Additional Delivery Information

We are closed on Saturday & Sunday. All orders placed at the weekend will be processed and dispatched on a Monday. If there is a Bank Holiday Monday, orders will be processed on a Tuesday.

We are also open for local customer pick up: Monday to Thursday 8am - 4pm, Friday 8am - 2pm

International Deliveries

International delivery charges are quoted at checkout. Not all countries are included and we are currently having difficulties delivering to certain EU countries. If you are trying to order from overseas, please email us at info@suffolklatchcompany.co.uk to check that we can facilitate your order. Many thanks.

For any discrepancies in orders, or wrong items received, please let us know within 60 days of receiving your order.

Returns

Please send all returns to: Suffolk Latch Company, Unit B Bridewell Works, Clare, Suffolk, CO10 8QD

• Returns are accepted within 60 days of purchase.

• Please include a printed copy of your order confirmation email or a note with your name and address.

• You will be issued a refund as soon as we receive your returned items.

• We are not able to offer free returns unless you have received an incorrect item.

• Important: please ensure products are carefully packaged and re-boxed to prevent any damage in transit.
• We can only process refunds for undamaged, resellable items.

• For orders that are faulty/damaged upon arrival, please send photo to: info@suffolklatchcompany.co.uk

Exchanges

• For any items you would like to exchange please return as per the above instructions.
• You will be refunded for any returned items once received.
• Please place a new order for your preferred item.

Replacement Policy

Please note: we are not able to offer product guarantees, however we will replace any product which breaks or fails within 12 months from purchase date. Please send a photograph of the broken/faulty item and proof of original order to: info@suffolklatchcompany.co.uk