Privacy Policy

At SUFFOLK LATCH COMPANY, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. To ensure compliance with data protection regulations and to safeguard your personal information, we have appointed a dedicated Data Protection Officer:

Katrina Eady
Data Protection Officer
📧 dpo@suffolklatchcompany.co.uk

What We Collect

We may collect the following information for the purposes of completing your order:

• Your name
• Your contact information including your home/billing address
• Your email address
• Your telephone number
• Your credit/debit card details (processed securely via Shopify Payments or PayPal)

We do not store or have access to your full payment card information. If you make an additional purchase, you will need to re-enter your card details for each order placed.

Lawful Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) under the following lawful bases:

• Contractual necessity – to process and deliver your order and provide customer service
• Consent – for email marketing, only if you have opted in
• Legitimate interests – to improve our website, products, and services, and to prevent fraud

How We Use Your Details

In accordance with the UK GDPR and the Data Protection Act 2018, the information you provide is used:

• To administer your account and process your order
• For internal record keeping
• To improve our products and services
• To contact you via email (if you have agreed to email marketing) regarding SUFFOLK LATCH COMPANYproducts or offers
• To contact you by telephone only if you have requested this or if there is a query regarding your order

If you have any concerns about the information we hold about you, please contact:  dpo@suffolklatchcompany.co.uk

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally permitted)
• Restrict or object to certain types of data processing
• Request a copy of your data in a portable format
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact our Data Protection Officer.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the reason for its collection.

Third Parties

Unless necessary for operational reasons (e.g., delivery via courier or requesting a product review), we do not disclose your details to third parties. We never disclose your payment details to third parties and do not sell, rent, or exchange customer details for marketing purposes.

International Data Transfers

Some of our service providers (such as Shopify and PayPal) may process your data outside the UK. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data in line with UK GDPR requirements.

Customer Consent

By creating an account on our website, you have the option to consent to the information you provide being processed for any of the above purposes. You can unsubscribe from marketing or delete your account details at any time.

Please call us on 01787 277277 or email: dpo@suffolklatchcompany.co.uk if you have any queries regarding your account or email marketing preferences.

Cookies

Cookies are small files of letters and numbers stored on your computer when you visit web pages (if you choose to accept them). We do not store personally identifiable information in the cookies we create.

We use cookies for the following reasons:

• To ensure that your shopping basket and orders work correctly
• To collect site visitation statistics, allowing us to analyse how visitors use our website

For more details about the cookies we use, please see our Cookie Policy.

 

Security

At SUFFOLK LATCH COMPANY, we take your online security very seriously.

When you place your order, you will notice that pages which collect your payment data begin with the address https://suffolklatchcompany.com. The secure server software encrypts all information, including credit card numbers, passed between your browser and the server.

We comply with applicable data protection legislation to ensure that your personal information is kept secure and processed fairly and lawfully.

We are registered with Yotpo Reviews and abide by its terms and conditions.

To check the security of our website, look in your browser window when you fill in your payment details. You will see an unbroken key or closed lock symbol, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review it periodically.