Delivery

 
We are closed weekends. Local collection available Mon–Thurs 8–4, Fri 8–2.
International delivery prices shown at checkout.

Report any delivery issues within 5 days.
 
*UK Mainland excludes Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles.

Returns

Fill in the online returns form ensuring your order number is also included in or on the parcel, alternatively please include a completed returns slip with the items you are returning .

Important: please ensure products are carefully packaged in their original packaging and re-boxed to prevent any damage in transit. We can only issue refunds for items that are returned in undamaged condition and suitable for resale.

Send returns to - Suffolk Latch Company, Unit B Bridewell Works, Clare, Suffolk, CO10 8QD
 
Returns are accepted within 60 days (after this, a 20% restocking fee may apply). 

Refunds will be issued once items have been received and checked.

For orders that are faulty/damaged upon arrival, please send a photo to: info@suffolklatchcompany.co.uk.  We are unable to offer free returns unless the product is faulty.

International Returns

All International returns must be processed through our Global-E returns portal.

Or please contact us at: info@suffolklatchcompany.co.uk and we will be happy to assist.

Exchanges

Return items as above and place a new order.

Replacement Policy

We will replace any product that breaks or fails within 12 months. Email a photo and proof of purchase.